Frequently Asked Questions | Florsheim Shoes Help
Due to the current nationwide lockdown we are not able to process orders. We will advise via digital channels when we are back up and running.
Click here for additional information
Skip to main content

faq

Order

Do you ship to PO box addresses?

I’d like to speak to a Florsheim representative

May I place an order over the telephone?

May I ship to a different address than my billing address?

What if I want to cancel my order?

PAYMENTS

Is it safe to use my credit card on your site?

May I order a gift card?

What form of payments are accepted?

RETURN POLICY

How do I return or exchange items purchased online?

What if I receive merchandise that is defective or incorrect?

SHIPPING POLICY

What is your Shipping Policy?

What about International Shipping?

TRACKING

How do I track an order that I placed on your website?

GENERAL

What is the Florsheim guarantee?

Where is the closest store that carries Florsheim products?

How does the sizing work?

I want to open a wholesale account with Florsheim

Free Shipping on all New Zealand Orders Over $100